FAQs

  • Is the gondola authentic?
  • Yes! It was built in Venice, in 2003.

  • Do the gondolas have motors?
  • No, our gondola is authentic and are rowed Venetian “Voga” style, by our gondoliers.

  • What is the season?
  • We operate year-round.

  • What times do the gondolas operate?
  • Wednesday through Sunday 1 PM – 7 PM by advance ticket purchase only.

  • Can you get a tour on Monday or Tuesday?
  • We are closed on Monday and Tuesday and our reservation service does not accept request for tours on these days.
    However, if you have a very special occasion that cannot wait for a Wednesday, Thursday, Friday, Saturday or Sunday tour, please email us at r[email protected] or call 504-450-4400. We will try our very best to have a gondolier accommodate you. Please keep in mind that we will need at least a 48 hr notice and there is no guarantee! There will be additional costs for setting up and breaking down for just 1 tour, and the fee will need to be paid with cash and guaranteed with a credit card.

  • Will there be other people on the tour with us?
  • No! All tours are completely private, so only those passengers in your party will be on board.

  • Do you sell alcohol?
  • No, but you are welcome to bring aboard your own alcoholic beverage. Your gondolier will supply you with glasses, ice, ice bucket and a corkscrew or bottle opener. There are a few liquor store in the area on Esplanade St. and Orleans Ave. for those who wish to purchase before a scheduled tour.

  • May I bring my own wine or champagne?
  • Provided you are of legal age and have ID, yes. You may bring a bottle of champagne, wine, sparkling cider or any other beverage. (Corkscrews and bottle openers are available for your use on the gondola.)

  • May I bring coffee or tea aboard the gondola?
  • Yes! You may bring your own warm beverage, provided that it has a lid and is safely contained. Please keep in mind that the safe consumption of your beverage is your responsibility. NOLA Gondola cannot be held liable for injuries due to warm or hot beverages.

  • Can I purchase food or drink at New Orleans City Park?
  • Morning Call Coffee Stand is generally open 24-7 and they sell beignets, coffee and an assortment of other snacks.

  • Where are the gondolas located?
  • We are located on Big Lake Trail, in New Orleans City Park. If coming by cab or Uber, it is best to tell the driver you are going to the New Orleans Museum of Art. You can mention you are going to the Boat Rental Dock, but some of the drivers are not familiar with that location. The streetcar runs from downtown to City Park. Just make sure you board the streetcar with City Park/Museum on the marquee. Using this map link will be very helpful. https:[email protected],-90…

  • Where should I park my car?
  • There is free parking at the Boat Rental Dock and throughout the park. There are many events taking place in the park, that sometimes make finding a parking place a challenge. Please allow time to find a spot.

  • Are there restaurants nearby?
  • Yes, there are many good restaurants within walking distance to the gondola. A Google search for restaurants in mid city New Orleans, will bring up many. Ralph’s on the Park http://www.ralphsonthepark.com, Blue Oak BBQ http://www.blueoakbbq.com, Toup’s Meatery http://toupsmeatery.com, are just a few. Also, your gondolier can recommend some good places

  • What is your Cancellation Policy?
  • Customers will receive a full refund with 48 hours notice of cancellation. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

  • What happens if it is cloudy, hot, or a bit cold? Can I cancel?
  • You cannot cancel your tour for the above reasons. Your gondolier will never jeopardize anyone’s safety due to weather. We offer umbrellas to shield you from the sun and warm blankets to snuggle up with on those chilly nights.

  • What happens if it rains?
  • Tours proceed as scheduled in mild weather conditions. Tours will only be cancelled at the discretion of NOLA Gondola, and we will only cancel in the event of moderate rain, severe wind, or dangerous weather conditions. If you have purchased tickets for a tour that is cancelled, you will have the opportunity to reschedule your tickets (subject to availability) or receive credit towards a future event.

  • What happens if I am late?
  • Most likely your tour will be cut short. (Please, please, please be on time, or even early!)

  • Can seniors easily get on board?
  • Yes. It is very simple and takes little effort getting on and off of our gondolas. Your gondolier will always assist you. We take many seniors on tours and we always have a great time. If you feel you have special needs or concerns about boarding the gondola, please let us know upon booking tickets.

  • Are the gondolas handicapped accessible?
  • We have yet to deny any person with a handicap access to our gondola. The Boat Rental Dock is wheelchair accessible. The boarding dock has a ramp as well, so there are no stairs. We will have to assist you out of your wheelchair and onto the gondola, as wheelchairs cannot be allowed on the gondolas. There is also available parking at the Boat Rental Dock for handicapped persons. Please indicate any special instructions you may need for assistance on and off the boat upon booking tickets.

  • Are there restrooms on the gondolas?
  • No, but there are public restrooms at The Festival Grounds Shelter that are generally open until 8:00 PM. The shelter is directly across the street from the Boat Rental Dock.

  • What is the best time for a tour?
  • There is no such thing as a best time. Just a few guidelines: Families and groups tend to find the daylight hours or late afternoons more appealing. If you are looking for a romantic experience, night tours offer more privacy. Sunset tours are highly sought after. There is only 1 time per day that the sun will set, so buy your tickets far in advance.

  • Can I add things like roses, photos, bottle message, or take home custom glasses?
  • You bet!

  • Can I bring additional passengers?
  • Yes. Each additional passenger is $10 with a total maximum of 6 passengers per gondola.

  • How many people can a gondola carry?
  • The gondola can carry up to 6 passengers each.

  • What do you do for marriage proposals?
  • This information is top secret! You will not find a more unique and special way to say, “Will you marry me?” If you intend to propose on the gondola, please make sure you let us know beforehand. For more information, contact Robert, at [email protected], or 504-450-4400

  • Can my photographer come on board?
  • Yes. We have many requests for photoshoots and engagement photos. You must notify us in advance if a professional photographer is part of your party.

  • Are gondolas safe?
  • Gondolas are very safe. Besides being especially built to avoid tipping, our gondolas are fully equipped with all US Coast Guard required equipment including life jackets. NO, you do not have to wear a life jacket.

  • Will I get seasick?
  • In the past we have never seen a single guest get sick. Our tours are designed to be smooth and relaxing.

  • Do celebrities ever ride the gondolas?
  • All the time! How about President Bush, Mick Jagger, Elton John, Tom Brady, and the Queen of England! Just kidding! Gondoliers are great at keeping secrets. We will never reveal who you are or who you came with. Maintaining your privacy is important to us. Our lips are sealed!

  • Do you sell gift certificates?
  • Yes. A gift certificate makes a very special gift for Valentine’s Day, birthdays, holidays, anniversaries, corporate gifts and just about any special occasion. Credit cards accepted include Visa and MasterCard.

  • What should I leave for a tip (gratuity)?
  • Your gondoliers row for the love of it and work hard to make your experience a happy and memorable one. They are compensated by gratuities and appreciate everyone’s generosity. The range of tipping is 15% to 30%. If you feel a gratuity is not deserved, please do not tip, and let us know why. We appreciate your feedback.